Automated dispute intake and defense‑package generation for an insurance carrier—ingesting AAA disputes from email and web, transforming documents, indexing in Elasticsearch, and integrating with SSO/SAML and Graph API.
Automated dispute intake and defense‑package generation for an insurance carrier—ingesting AAA disputes from email and web, transforming documents, indexing in Elasticsearch, and integrating with SSO/SAML and Graph API.
Insurance teams faced high volumes of arbitration disputes from the American Arbitration Association (AAA); required automation across intake, data retrieval, document prep, and secure access.
Ingestion: Fetch cases received via email; web scraping of AAA case details.
Document handling: PDF merge/split/text extract for defense package generation.
Searchability: Content storage in Elasticsearch for fast retrieval.
Security: SSO/SAML; Graph API integration to process emails and retrieve case data.
Reduced cycle time to assemble defense packages; improved consistency and traceability.
Faster legal research and retrieval via indexed content.
Enterprise identity alignment and secure case handling through SSO and Graph.
Web scraping, PDF ops, Elasticsearch, SSO/SAML, Microsoft Graph API
Microsoft 365 integrated automation with document processing workflows.
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Knowledge management system with document retrieval capabilities.
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