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Telecom Issue Reporting System
End-to-end modernization of a legacy telecom issue reporting platform—new responsive UI, streamlined workflows, and real-time tracking for faster fault resolution across field operations.
Telecom Issue Reporting System
End-to-end modernization of a legacy telecom issue reporting platform—new responsive UI, streamlined workflows, and real-time tracking for faster fault resolution across field operations.
01
Context
A telecom operator's legacy issue reporting system suffered from an outdated UI, slow workflows, and limited visibility into fault resolution timelines—impacting both field teams and customer satisfaction.
02
What We Engineered
Redesigned the entire front-end with a modern, responsive UI using React and Tailwind CSS.
Built real-time issue tracking dashboards with status updates, SLA timers, and escalation alerts.
Integrated with existing backend APIs and ticketing systems for seamless data flow.
Implemented role-based access for field engineers, supervisors, and operations managers.
03
Impact Delivered
Reduced average fault resolution time through streamlined workflows and real-time visibility.
Improved field team productivity with mobile-friendly interfaces and offline-capable forms.
Enhanced customer satisfaction through faster response and transparent issue tracking.
04
Highlights / Stack
React, Tailwind CSS, REST APIs, Role-based access control, Real-time dashboards, Mobile-responsive design.