RAG‑based knowledge assistant for product development and service teams, integrated with service platform and JIRA for log/screenshot/video issue analysis and content workflows.
RAG‑based knowledge assistant for product development and service teams, integrated with service platform and JIRA for log/screenshot/video issue analysis and content workflows.
Service technicians support 50+ products and needed fast, reliable access to product knowledge and issue diagnostics—embedded in existing service workflows.
Product knowledge base + chat interface integrated with the in‑house service platform and JIRA.
Agentic workflow to customize media content on demand and push to the content management platform.
Azure‑native RAG deployment leveraging enterprise search and vectorization.
Retrieval‑augmented generation on Azure Search / Blob / Doc Intelligence / CosmosDB, with Cohere & OpenAI models and Semantic Kernel orchestration.
Shorter time‑to‑resolution with guided diagnostics and unified media analysis.
Field scalability across a wide product mix; consistent answers from a single assistant surface.
Better governance and traceability through platform integration.
Azure Search, Blob, CosmosDB, Doc Intelligence; Cohere, OpenAI; Semantic Kernel; Azure‑native RAG
Domain-specific chatbot with vectorized knowledge base and RAG pipeline.
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Automated document processing and knowledge retrieval system for insurance disputes.
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